Since then, consumers who had paid for its services have been waiting anxiously for further updates on how StarSat would compensate them with the brand that promised to share further details in the past months. Now they're completely unreachable for those looking to contact their headquarters or use their socials.
I know it's the festive season and a lot of companies give their staff some time off from their jobs to travel and visit loved ones but StarSat can't afford such luxury especially when it involves money. The only other option now should they continue to remain silent through the new year for some would be taking legal action.
Some theories do come in mind over the continued silence.
Firstly with their doors shuttered, employees are likely being retrenched (unknowingly) as StarSat relies on consumer's monthly fee to generate part of their revenue and without it they can't keep up to expenses. So December would be a perfect time for them to let people go as they wouldn't be much productivity by then.
But MultiChoice still has operators on standby for those looking to make payments and report a problem with their services especially in the festive holidays. What I'm saying here is that these type of services can't minimise their operations to such extent all they can do is reduce work hours or find people that are willing to work in those hours.
Even if they do come back, the trust has been broken how is anyone sure this offense won't be repeated again especially those who turned to StarSat as their go to destination. StarSat knew what they were up against and I think they should have informed consumers ahead of time and mention their attempts in securing a license.
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